Contact Us
If you wish to contact us about anything eShop related, our details are as follows:
Email : visitmonmouthshireeshop@monmouthshire.gov.uk
Telephone : 01291 623772
Address : Chepstow Tourist Information Centre, Bridge Street, Chepstow. Monmouthshire. NP16 5EYGeneral T&Cs
This eShop is managed and operated by Monmouthshire County Council. The terms and conditions set out govern your use of this eShop and the promotion of products and services through the eShop. It is your responsibility to read and understand the terms and conditions below.
Delivery
1. Visit Monmouthshire aims to dispatch orders within 3 working days of receipt of order.
2. We will deliver your parcel via Royal Mail.
Monmouthshire County Council does not accept responsibility for products that are lost or stolen.Postage and Packing
P&P is calculated by the total weight of the items you are ordering, as per Royal Mail guidelines. (Details can be found on the Royal Mail website - https://www.royalmail.com/personal/uk-delivery/stamps/).
Electronic Tickets
There is no charge for delivery of electronic tickets as a confirmation is generated at the time of booking.
The electronic ticket should be printed off and handed in at the attraction/event on arrival.
Please check your spam folder if the electronic tickets do not arrive in your inbox.Payment
We accept the following cards in payment: Visa, Mastercard, Maestro.
Please ensure that the details you give match those on your credit/debit card billing statement. We reserve the right to cancel a booking/purchase if payment is declined or incorrect cardholder details and billing information have been supplied.Returns and Refund Policy
We hope you’ll be delighted with your purchase(s) but if you’re not don’t worry. We offer full refunds on unwanted unused items returned in their original condition up to 28 days from receipt of purchase. This is in addition to your rights under the Distance Selling Regulations.
Changes/Amendments
Please contact Chepstow Tourist Information Centre directly if you wish to make any changes or amendments to your purchase.
Changes to details that you have given us
It is important that all the information you give us when you contact us or otherwise when you use the website, is correct. This includes, without limit, ensuring that we have your correct contact (including e-mail) details at all times. It is your responsibility to inform us of any changes by contacting us as soon as possible.
Delivery Details
Please see our full delivery details and policies on : www.visitmonmouthshire.com/eshop-delivery
Record Retention
Please be aware that your transaction details will be kept securely for six years.
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