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MonLife Heritage
MonLife Heritage

Monmouth Museum Tickets

Tue 8 Sep 2020 to Tue 15 Dec 2020

Visiting Monmouth Museum

We are really looking forward to welcoming you all back from Tuesday 8th September. Due to Covid 19 our offer will be a different one from that previously. We are sure that you will understand this is to keep everyone safe and procedures take into account government and sector guidelines along with staff and visitor feedback.

• The museum will be open on a limited basis. Initially we will be open on Tuesdays 11:00 – 14:00 and Saturdays 13:00 – 16:00.

• Visits to the museum will be on a free pre-booked basis only.

• This system is likely to be in place until December. Currently bookings are open until October 10th. Further slots will be made available in due course.

• Bookings are for 45 minute slots. The museum has been divided into 3 zones and each zone has been allocated a 15 minute time slot.

• The booking is for one group of up to 6 people. Everyone in your group should be from the same household or bubble. This is in line with Welsh Government legislation.

The museum has been divided as follows and visitors will go to each area in the order set out below:

• Zone 1 – Shop and Foyer

• Zone 2 – The Nelson Gallery

• Zone 3 – The Arborealists and Lady Park Wood in the Wye Valley special exhibition (Ground floor and the mezzanine) and Monmouth Local History Cases.

There will be hand sanitiser available at the entrance to the museum. You will be required to use it on entry.

• In line with Welsh Government legislation all staff and visitors will be required to wear face coverings.

• Staff will either be behind a screen or will maintain a 2m distance from customers at all times.

• Staff will be cleaning throughout. They will pay particular attention to touch points such as door handles, stair rails and display boards.

It is with great regret we have taken the decision to remove most of our activities such as dressing up and craft activities. In addition, our interactives, which require touch button activation and the use of earphones etc, will not be available. Items such as films on a continual loop will still be available but can only be operated by our staff so will be accompanied by signage asking visitors not to touch and to report any issues to our staff.

We have taken the decision to offer activity sheets to our visitors. These will be available to collect on entry to the museum and should be taken home with you. We can provide pencils which should be left in the designated box when you leave. Pencils will only be re-issued following a period of quarantine.

Our staff are all looking forward to welcoming you back to our sites. Please be patient through all this process. This is a new experience for us and we realise everything may not be perfect. However, we will be reviewing procedures as we go along to make sure that we learn from our ongoing experiences.

Please note one space covers up to a group of 6 people. Everyone in your group should be from the same household or bubble. This is in line with Welsh Government Guidelines.

More Information

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Available Tickets for 10 Nov 2020 11:00 (1 remaining)

Terms

  • Bookings

    Bookings are for 45 minute slots. The museum has been divided into 3 zones and each zone has been allocated a 15 minute time slot. After 15 minutes you will move on to the next zone. You will not be able to move on before the 15 minutes is up or stay in a space for longer (unless bookings that day mean no one else is in the next/previous area).
    The booking is for one group of up to 6 people. Everyone in your group should be from the same household/exclusive social bubble, as you will be closer than 2m to each other in many areas.

  • Shop

    Please note you will only be able to purchase items during your visit to Zone 1 at the start of your visit.
    There will be hand sanitiser in our shop area. You will also be required to use it here if you wish to handle any items. However we do request you do not handle items unless absolutely necessary.
    We are only accepting card payments.

  • Toilets

    Our toilets will be open to visitors only.

    Toilets are within Zone 3 of the museum and use will only be permitted during the time you are in this area.

    When you visit the toilet we request that in line with advice if you are able, that you put the seat lid down to flush. The flush handle and seat will be wiped down by our custodians at regular intervals.

  • Accessibility

    The ground floor is wheelchair and pushchair accessible. Unfortunately it is not possible to access the upper mezzanine floor. Prams/pushchairs must be kept with you at all times (and left in the designated area by the stairs when accessing the mezzanine floor – please note this area is not secure).

  • Test Trace Protect

    In order to comply with Test, Trace, Protect we require the details of the lead person in your party/person booking and a telephone number for that person. This information will be kept for 21 days and then disposed of in line with GDPR guidelines.

  • Health and Safety

    If you or anyone in your group show any signs of coronavirus please do not visit the museum.
    Staff and visitors will be required to wear a face covering in line with Welsh Government legislation.
    Staff will either be behind a screen or will maintain a 2m distance from customers at all times.
    Staff will be cleaning throughout. They will pay particular attention to touch points such as door handles, stair rails and display boards.
    It will not be possible to leave any luggage with staff.

  • Arrival

    Please bring evidence of booking with you.
    Please do not arrive at the museum entrance more than 5 minutes before your allocated time. On arrival you will be met by a member of staff who will explain the process to you
    There will be hand sanitiser available at the entrance to the museum. You will be required to use it on entry.

  • Lockdown areas

    By making this booking you are confirming that you are not travelling from an area that is currently under lockdown restrictions that specify you should not leave the area.

  • Unaccompanied Children

    Unaccompanied children should be at least 11 years of age. They should seek permission from their parent/carer before providing personal details in this booking system.

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